FAQs
HOW QUICKLY WILL MY ORDER BE SHIPPED?
Orders are processed and shipped within two business days of being placed. We're still a small, growing company, so please bear with us as we work to deliver your order to you as soon as possible after it's placed — we appreciate your patience and understanding!
DO YOU SHIP INTERNATIONALLY?
Yes, we currently ship to the following countries: Argentina, Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Mexico, Monaco, Montenegro, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Saudia Arabia, South Africa, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States..
WHY WE WOULD BE UNABLE TO USE THE EXPRESS SHIPPING ON LIGHTING PRODUCTS ?
We mainly use Standard shipping for the lighting products as those are high in weight and volume. We package our lamps in a wooden box to avoid any potential damage, the reason why the express shipping may be too high to use.
However, if requested, we can provide a quotation for the express shipping service on the lighting products.
CAN I APPLY MULTIPLE DISCOUNT CODES TO MY ORDER?
Only one discount code can be applied to an order.
WHERE CAN I LEARN ABOUT THE NEW ARRIVAGE, DISCOUNTS, AND EDITORIAL CONTENT?
You can sign up for our email newsletter to get all our new impact stories, special product sales, new collections, and seasonal previews. You can also follow Authentic Moroccan's content hub and behind-the-scenes building of our social enterprise on Facebook, Twitter, Instagram, and Pinterest!
HOW DOES “AUTHENTIC MOROCCAN” ENSURE THE PRODUCTS IT SELLS ARE ARTISAN-MADE, FAIR TRADE AND/OR PHILANTHROPIC?
Although Authentic Moroccan makes an effort to personally visit each of our artisans to ensure its ethical practices in the manufacturing of the products Authentic Moroccan sells to you, we do not have an opportunity to visit all of our suppliers. Therefore, Authentic Moroccan relies on the artisans as well as our designers, partners, and other third parties to report any ethical issues that they may become aware of to us. Product claims made on this website are based on statements and information provided by our artisans, designers, partners, and other third parties. To Authentic Moroccan's knowledge, the information stated on this site is accurate. However, Authentic Moroccan shall not be liable for any product statements that turn out to be incorrect, misleading, or incomplete.